Direct Billing for Clinical Counselling in British Columbia

Seeking support shouldn't come with added stress. At Conscious Mind Counselling & Consulting, our direct billing services help simplify the financial side of therapy by working directly with eligible insurance providers. We take care of the paperwork so you can focus on your healing, growth, and well-being. We understand that starting therapy can feel like a big step, so we've designed our process to be as welcoming and straightforward as possible.:

Direct billing allows us to submit eligible counselling and therapy claims directly to your insurance provider on your behalf. Rather than paying the full session fee upfront and waiting for reimbursement, you are only responsible for any portion not covered by your benefits.

Benefits of Direct Billing

Less Financial Stress
Direct billing reduces out-of-pocket costs by eliminating the need to pay the full session fee before receiving reimbursement.

Simple and Convenient
We manage the claims process directly with your insurance provider, minimizing paperwork and saving you time.

Greater Transparency
Whenever possible, we can verify your coverage before your appointment so you have a clear understanding of your expected costs.

Focus on Your Well-Being
By reducing administrative tasks and financial uncertainty, direct billing allows you to focus on what matters most—your mental health, healing, and personal growth.

Direct Billing Information

For New Clients

1. Verify Your Coverage

Before your first appointment, please contact your insurance provider to confirm:

  • Your mental health benefits

  • Whether your plan covers services provided by an RCC, CCC, or RSW

  • Any annual maximums, session limits, deductibles, referrals, or pre-authorizations that may apply

2. Book Your Appointment

Review our therapist profiles and choose the clinician who best fits your needs. Once you have selected a therapist, create your secure JaneApp profile and schedule your appointment. A credit card is required to reserve your booking. you can easily create your profile in our secure Janeapp system and schedule your first appointment. We’ll need a credit card to hold your spot, but remember – with direct billing, you’ll only be charged for any portion not covered by your insurance.

3. Submit Your Direct Billing Information

At least 48 hours before your first session, please provide:

  • Your insurance information (policy and member ID numbers)

  • A copy of your insurance card

  • Primary policyholder information (if applicable)

  • A credit card for any balances not covered by insurance

For Existing Clients: Transitioning to Direct Billing

 Existing clients who would like to enroll in direct billing can speak with their therapist at any time. Your therapist will explain the process, answer any questions, and provide the necessary consent forms to get started. If you would like to set up direct billing, simply speak with your therapist or contact info@conciousmindcounselling.ca.

We are available to assist you with setting up direct billing and answering any questions along the way. We strive to make the process as simple and seamless as possible, from collecting the required information to confirming your direct billing eligibility.

For eligible insurance providers, claims are submitted directly on your behalf, and any outstanding balance will be charged to the credit card on file. If direct billing is not available through your plan, detailed receipts will be provided for reimbursement purposes.

We continue to expand our direct billing partnerships and encourage you to contact us if your provider is not currently listed. For assistance or questions regarding direct billing, please email info@consciousmindcounselling.ca. To help avoid delays, please ensure all required insurance information is submitted prior to your first appointment

Important Information

When available, we submit claims directly to your insurance provider. Any amount not covered by your plan—including deductibles, co-payments, or exhausted benefits—will be charged to the credit card on file. Coverage varies by provider, plan, and practitioner type. Before your first appointment, please confirm your counsellor is eligible under your plan and check your annual maximums, session limits, deductibles, and other restrictions. Some plans require a physician’s referral or pre-authorization; any required referrals or approvals should be obtained before your appointment.

We cannot guarantee insurance coverage or payment of claims. Our team is happy to explain the direct billing process and help you understand what questions to ask your insurer. For assistance, contact us at info@consciousmindcounselling.ca.Insurance Providers Eligible for Direct Billing

We maintain partnerships with numerous major insurance providers for direct billing services. Our current partners include:

  • Alberta Blue Cross

  • Autism Funding (AFU)

  • BC Teachers’ Federation

  • Beneva Inc.

  • BPA – Benefit Plan Administrators

  • Canada Life

  • Canada Life – PSHCP

  • Canadian Construction Workers Union

  • Chambers of Commerce Group Insurance

  • CINUP

  • ClaimSecure

  • Coughlin & Associates Ltd.

  • Cowan

  • CVAP

  • D.A. Townley

  • Desjardins Insurance

  • Equitable

  • First Canadian

  • GMS Carrier 49

  • GMS Carrier 50

  • GreenShield

  • GroupHEALTH

  • GroupSource

  • ICBC

  • Industrial Alliance

  • Johnson Inc.

  • Johnston Group Inc.

  • LiUNA Local 183

  • LiUNA Local 506

  • Manion

  • Manulife Financial

  • Maximum Benefit

  • MDM Insurance Services Inc.

  • MEDAVIE Blue Cross

  • Pacific Blue Cross

  • People Corporation

  • RWAM Insurance Administrators

  • SAGE

  • Simply Benefits

  • Sun Life

  • TELUS AdjudiCare

  • Union Benefits

  • UV Insurance

  • Veteran Affairs Canada (VAC)